Shipping & Delivery

Shipping policy

TGM (The Gimp Mask) offers free worldwide shipping on all orders. We aim to ship your order within 3 working days, providing you with a tracking number via email. During busy periods, shipping may take longer. Our goal is for your order to reach you within 6 working days, wherever you are in the world. Please note that delivery times may vary due to factors beyond our control. We partner with reputable shipping carriers to deliver your orders in a timely and efficient manner. The shipping method will depend on your location.

We strive to provide you with a convenient and reliable shopping experience.

Worldwide shipping

TGM ship worldwide for free. We strive to provide our customers with a seamless and enjoyable shopping experience. As part of our commitment to excellent customer service, we are pleased to offer free tracked shipping on all orders. If you are a TGM Member, you receive free worldwide shipping for life.

While we strive to provide accurate estimates, please note that unforeseen circumstances may cause slight delays in delivery. We appreciate your patience in such cases.

Return policy

Unfortunately, due to the sensitive nature of the products we offer, TGM regret to inform you that we cannot accept returns.

However, we want to assure you that we are committed to providing excellent customer service and ensuring your satisfaction. If you encounter any issues with your order, please don't hesitate to contact us via our Contact page. We value your feedback and are dedicated to finding a suitable resolution that meets your needs.

Lifetime guarantee

At TGM, we are proud to offer a Lifetime Guarantee on all our products. We stand behind the quality and craftsmanship of our items and want you to have complete confidence in your purchase. Our Lifetime Guarantee is a testament to our commitment to providing you with durable and reliable products. It assures you that we will repair or replace any item that experiences defects in materials due to manufacturing errors throughout its lifetime.

To take advantage of our Lifetime Guarantee and ensure you are enrolled, we invite you to become a TGM Member. By subscribing to our club, you gain access to exclusive benefits.